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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Meet the owners

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Cameron Boucher

​Paul Ballesteros

My name is Paul Ballesteros, born in Bremerton, WA. I grew up in Tacoma, WA, through middle school, then moved to Bonney Lake and graduated from Sumner High School in 1999. After briefly attending college, I served 15 years in the Army, including three overseas deployments. Post-Army, I returned to Pierce College in Lakewood until COVID-19 closed the campus. During that time, I began working for a sprinkler company, discovering my love for outdoor work and meeting great people at unique locations. After over four years, I partnered with Cameron to start our own business, committed to quality work, fair prices, and exceptional service.

At 22 years young, Cameron is a driving force behind Western Water LLC, bringing energy and expertise to the art of irrigation. As a military brat, Cameron learned early on to embrace adaptability, discipline, and a strong sense of community—values that shape every project. Passionate about sustainable water solutions, Cameron help found Western Water LLC to design and maintain irrigation systems that keep landscapes thriving while conserving resources. Whether crafting custom setups or solving complex watering challenges, Cameron’s love for the craft ensures every job is done with precision and care. When not out in the field, you’ll find Cameron exploring innovative irrigation technologies to bring the best to your lawns and gardens.

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